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Last Updated: March 20, 2025
Welcome to Lead Assist, an AI-powered chatbot service provided by Balaji Teleserve Pvt Ltd ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of Lead Assist (the "Service"), including our website (leadassist.in), dashboard, and integrations with platforms like WhatsApp. By accessing or using the Service, you ("Customer" or "you") agree to be bound by these Terms. If you do not agree, please do not use the Service.
By registering for or using Lead Assist, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy. These Terms apply to all users, including businesses and their authorized representatives.
Lead Assist provides AI-powered chatbot solutions to businesses, enabling automated customer communication across multiple channels, including WhatsApp. The Service includes access to a dashboard, chatbot customization tools, and integration capabilities. We reserve the right to modify or discontinue any part of the Service at our discretion, with or without notice.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business. You may not use the Service if you are prohibited by applicable law or if your account has been previously suspended by us.
To use Lead Assist, you must register an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately at [email protected] if you suspect unauthorized use.
You may use Lead Assist solely for lawful business purposes, such as customer support, lead generation, and sales. You agree not to:
You retain ownership of content you upload or create within Lead Assist (e.g., message templates, chatbot configurations). By providing this content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process it as necessary to provide the Service. You are responsible for ensuring your content complies with applicable laws and does not infringe on third-party rights.
Lead Assist integrates with third-party platforms like WhatsApp (operated by Meta). Your use of these integrations is subject to their respective terms and policies (e.g., WhatsApp Terms). We are not responsible for third-party services or their actions.
Access to Lead Assist requires payment of applicable fees as outlined on our pricing page (leadassist.in/#prices). Fees are non-refundable unless otherwise stated. We may update pricing with notice via email or the Service. You are responsible for all taxes associated with your use of the Service.
All rights, title, and interest in Lead Assist, including its software, design, and branding, belong to Balaji Teleserve Pvt Ltd. You are granted a limited, non-transferable, revocable license to use the Service as per these Terms. You may not copy, modify, or distribute any part of the Service without our written consent.
We process data in accordance with our Privacy Policy. You agree to comply with applicable data protection laws (e.g., India s Digital Personal Data Protection Act, 2023) when using Lead Assist, especially regarding End-User data you collect via the Service.
You may terminate your account at any time by contacting us. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or for any reason at our discretion, with or without notice. Upon termination, your data may be deleted per our retention policy.
Lead Assist is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted service. We do not guarantee the accuracy or reliability of chatbot responses.
To the maximum extent permitted by law, Balaji Teleserve Pvt Ltd shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability shall not exceed the fees paid by you in the preceding 12 months.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of Lead Assist, your content, or your violation of these Terms or applicable laws.
We may update these Terms at any time. We will notify you of significant changes via email or within the Service. Your continued use after such updates constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Delhi, India.
For questions or concerns about these Terms, contact us at: